Support Services 101 :)

Just today I got quite hard morning. I left my little toddler in tears in kindergarten. As a father I was not really happy as this was first time in a year or so that she wasn’t happy about staying there. (more…)

Danijel Crncec

Danijel Crncec

Danijel Crncec is freelancer with focus on business process management, productivity and project management. Usually he is working for different type of financial institutions on regulations or with small start ups help them organize themselves and select right tools for getting work done. During career he was dealing with all kind of different products in different industries (from financial to shipbuilding), primary as a project leader or other key position (quality management, delivery management...).

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Preparation

Behind every good project there are lot of different phases even before project starts. For example, simple thing called Sales process is there and lasts. Sometimes sales process seems like lasting forever and sales people often remind themselves on “Neverending Story” and Bastian Baltasar Buchs. Sales process is, when analyzed Read more…

Good Reading

Yesterday I saw nice article on my friends blog about music albums that influenced on him the most as he is very into hi fi and music. I hardly can say that any music left such impression on me in professional part of my life but there are books I Read more…

Recipe for a Good Cake

I went to my parents last weekend. As I am almost forty-one of course that my mother put some cake in my bag. Very good cake. She made it. It is called bishop’s cake.
Cake is not only thing that is good. I also got good friends. One of them is Dragica, we call it aunt Dragica :).
Another good thing is sharing. It is good for both sides, one who is receiving and the other, who is sharing. So I shared my cake (as my mother packed it a lot) with aunt Dragica this morning.
I visited aunt Dragica after I came back from my office. She asked for a recipe for a aforementioned cake. I will ask mother for that. (more…)

Danijel Crncec

Danijel Crncec

Danijel Crncec is freelancer with focus on business process management, productivity and project management. Usually he is working for different type of financial institutions on regulations or with small start ups help them organize themselves and select right tools for getting work done. During career he was dealing with all kind of different products in different industries (from financial to shipbuilding), primary as a project leader or other key position (quality management, delivery management...).

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Information Sharing

Working with information is always about sharing. If I remember correct my first article was published somewhere in year 1987. Somewhere in July will be exactly 30 years. This was time before Internet, high speed communication, we were using land lines for calling each other and everything has to be shared “manually” in terms of communication infrastructure we got today. (more…)

Danijel Crncec

Danijel Crncec

Danijel Crncec is freelancer with focus on business process management, productivity and project management. Usually he is working for different type of financial institutions on regulations or with small start ups help them organize themselves and select right tools for getting work done. During career he was dealing with all kind of different products in different industries (from financial to shipbuilding), primary as a project leader or other key position (quality management, delivery management...).

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Bad project planning (or how to burn other people’s money)

Yesterday I had a chance to listen to very interesting conversation during one workshop. Let me describe what was going on. In little conference room there were like 15 people from 10 different companies. What put all together is tool(s) they are using for their projects (in a meaning of doing something, not managing project, to be more precise, it is tool for big data conversion). Now two of them started to argue. Source was statement of one of them that they manage to finish project withing weeks and the other was claiming that very similar if not same project took them almost a year. (more…)

Danijel Crncec

Danijel Crncec

Danijel Crncec is freelancer with focus on business process management, productivity and project management. Usually he is working for different type of financial institutions on regulations or with small start ups help them organize themselves and select right tools for getting work done. During career he was dealing with all kind of different products in different industries (from financial to shipbuilding), primary as a project leader or other key position (quality management, delivery management...).

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Please wait, I got something urgent to take care about…

I work in IT for last 20 years or so. I remember, DOS 3.1, GEM, Novell 3.x networks and BNC connectors. Of 20 years only 1 (one) year I was customer. All other time I was on vendor’s side.

Large portion of that 20 years I worked for three companies. In each and every of them I have to take care of customers. As most of service providers know, it is quite important that customer is happy. 😉

That’s what I do. Keep customers happy in every possible way. As a vendor it is not simple task. There is almost always discrepancy (more…)

Danijel Crncec

Danijel Crncec

Danijel Crncec is freelancer with focus on business process management, productivity and project management. Usually he is working for different type of financial institutions on regulations or with small start ups help them organize themselves and select right tools for getting work done. During career he was dealing with all kind of different products in different industries (from financial to shipbuilding), primary as a project leader or other key position (quality management, delivery management...).

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